Property Owner Policy

Eligibility & Verification

All property owners must complete full verification before any listing is approved and made visible to travelers. Verification includes: (1) government-issued identity confirmation via Stripe Identity, (2) criminal background check and sex offender registry screening conducted by Yardstik, Inc., a licensed third-party screening provider engaged by Vettury, and (3) property ownership verification through automated public records lookup and, where necessary, manual review.

Entity Registration Recommendation: Vettury strongly encourages property owners to register and participate through a business entity (limited liability company, corporation, or similar) rather than as an individual. Entity registration is the path of least resistance for platform participation and is consistent with best practices for owners leasing property through a marketplace platform. If you operate through a limited liability company or other entity, upload authorization documentation confirming you are authorized to lease on behalf of the entity. Vettury compliance staff review and approve this documentation before your listing goes live.

You must be the legal property owner or an authorized property manager with documented authority to lease the property. Listing a property you do not own or are not authorized to manage is grounds for immediate account termination and may be reported to appropriate authorities.

Criminal background and sex offender screening: All owners are required to submit to a criminal background check and sex offender registry screening as a condition of listing. The check is conducted by Yardstik, Inc., a licensed third-party screening provider engaged by Vettury, at an annual cost of $35, billed at the time of onboarding and renewed each year thereafter to maintain active listing status. Owner screening covers criminal background and sex offender registry only — no eviction or credit check is conducted for owners. Results are reviewed by Vettury compliance staff only and communicated as Approved or Not Approved. Owners who do not pass the screening will not be permitted to list properties on the platform. If adverse action is taken based on your screening report, contact Yardstik, Inc. directly within 60 days to request a free copy of your report and to dispute any inaccurate or incomplete information. Yardstik, Inc. is required to investigate disputes within 30 days. Vettury does not have authority to modify, override, or correct screening results — all disputes must be directed to Yardstik, Inc.

Screening Failure — Partial Refund: Membership and administrative fees are otherwise non-refundable once screening is initiated. However, if you fail Yardstik's background screening criteria and cannot clear the finding through Yardstik's dispute process described above, Vettury will issue an $85 partial refund to your original payment method within ten (10) business days of Yardstik's final determination. This refund applies to your membership payment, not the $35 screening fee itself, since a failed screening means you are unable to list a property under your membership.

Screening Renewal Grace Period: Vettury will send you written notice thirty (30) calendar days before your annual screening expiry date, with a renewal link and instructions. A second notice is sent on the date of expiry. You have fourteen (14) calendar days from the date of expiry to complete renewal screening before your listing is suspended. Your listing remains active during the 14-day grace period. Failure to complete renewal within the grace period results in automatic listing suspension until renewal is confirmed.

Active Placement Contingency: If your account is suspended or your verification lapses while a Traveler placement is in effect, your placement is not automatically terminated. Vettury will notify both you and the Traveler immediately, conduct an expedited review within seventy-two (72) hours, and work directly with the Traveler to protect their housing rights during the review period. The Traveler's rights under the existing lease and applicable landlord-tenant law are not affected by your account suspension.

Property ownership verification: Vettury verifies ownership through automated public deed records (BatchData). For individually owned properties, your verified name is matched against the deed owner of record. For properties owned by a limited liability company, corporation, or trust, you must upload documentation confirming your authorization to lease on behalf of the entity.

Listing draft gate: Upon submitting your listing, it is saved as a draft and is not visible to travelers. Your listing goes live automatically once both your criminal background check and property ownership verification are approved. You will receive email notification when your listing is live. This process typically takes 1–3 business days.

Founding Member Access: Owners who enrolled during the founding member period are entitled to the following benefits by slot, as assigned at enrollment. Founding benefits apply for the stated duration measured from the date your rate was locked in, are non-transferable, and are subject to full compliance with platform policies at all times. A lapse or temporary cancellation of your membership subscription does not forfeit your founding rate — if you resubscribe within your tier's benefit window, your founding rate applies exactly as if there had been no lapse.

Slots 1–25 (Founding Access): Lifetime complimentary platform membership for up to three (3) active listings. Platform membership fees permanently waived. Properties beyond three listings billed at standard listing rates per the then-current Membership Pricing Schedule.

Slots 26–75: Discounted platform membership of $99.50 per year for up to three (3) active listings, payable from enrollment, for three (3) years. At the end of the three-year period, your membership converts automatically to the then-current Standard rate ($199/year as of this Policy's last update).

Slots 76–150: Discounted platform membership of $99.50 per year for up to three (3) active listings, payable from enrollment, for two (2) years. At the end of the two-year period, your membership converts automatically to the then-current Standard rate ($199/year as of this Policy's last update).

Slots 151–200: Discounted platform membership of $149 per year for up to three (3) active listings, payable from enrollment, for one (1) year. At the end of the one-year period, your membership converts automatically to the then-current Standard rate ($199/year as of this Policy's last update).

Standard Membership: Owners in slot 201 and beyond, and founding owners whose discount period has ended, pay $199 per year for up to three (3) active listings, per the then-current Membership Pricing Schedule.

Annual Background Screening Fee: The $35 annual background screening fee applies only to Slots 1–25 (Founding Access) owners — waived for Year 1 of membership, owed beginning Year 2. Owners in all other membership tiers (Slots 26–200 and Standard) are not separately charged a screening fee; it is included in their membership payment.

After all 200 founding slots are filled, standard listing plans for new owners are governed by the then-current Membership Pricing Schedule.

Membership Pricing Schedule: All platform membership fees, listing fees, and standard rates are governed by the Vettury Membership Pricing Schedule, published at vettury.com/pricing and incorporated into this Policy by reference. Vettury reserves the right to update the Membership Pricing Schedule upon thirty (30) days' written notice to active members. The version in effect at the time of enrollment governs founding member benefits for the duration of those benefits.

IMPORTANT — DOCUMENT RETENTION POLICY: SECUREDSTAYS DOES NOT STORE, RETAIN, OR ARCHIVE ANY PERSONAL DOCUMENTS, WITH THE FOLLOWING EXCEPTION: Uploaded document images, identity scan images, deed copies, uploaded files, photographs, and videos are stored on Vettury servers for the purpose of maintaining a secured environment for all parties involved. By uploading any document, image, or file to the Vettury platform, you consent to its secure storage.

Your identity, background, and ownership verification must remain current. Vettury reserves the right to re-verify at any time. Failure to pass re-verification may result in listing suspension.

Listing Requirements

All property information submitted must be accurate, current, and complete. Misrepresentation of amenities, property condition, location, or any other listing detail is grounds for immediate removal from the platform.

A minimum of 6 photographs are required before any listing is approved. Required photos include: exterior front, front door or entry, each bedroom, living room, kitchen, and laundry area if washer and dryer is listed as an amenity.

All photos are reviewed by Vettury before your listing goes live. Low-quality, misleading, or insufficient photos will result in listing rejection.

You must specify your property's smoking policy (Smoking Allowed, Not Allowed, or Outside Only) and your pet policy. These fields are required and cannot be left blank.

If you permit pets, any pet fees or pet deposits must be clearly disclosed in your listing before a traveler applies. You may not introduce pet fees after a lease agreement has been reached.

Your listing must accurately reflect the current availability date, minimum stay requirement, and monthly rent. You may not change the listed rent after a verified traveler has expressed formal interest.

Lease Execution & Payment

Vettury does not require, provide, or administer escrow or any other third-party deposit-holding service for any placement. Rent (including the first month's rent) and the security deposit are paid directly between you and the traveler, under the terms of the lease agreement you both execute.

The 48-hour lease-signing clock begins automatically once both you and the traveler have independently confirmed lease execution by each pressing the 'Confirm Lease Signed' button within the platform. Both confirmations are required — the clock does not start on one confirmation alone. This ensures neither party can claim the placement as final without the other's acknowledgment.

You will receive a platform notification when the clock starts, a warning notification at the 24-hour mark if the lease has not been confirmed by both parties, and an immediate notification if the 48-hour window expires without both confirmations. Upon expiration, the placement nullifies automatically and your listing is restored to active status. If the lease is confirmed by both parties within the window, you will receive a 'Placement Activated' notification and your listing transitions to 'Currently Placed' status with the Next Availability date automatically calculated.

All monthly rent payments, including the first month's rent and the security deposit, are collected by you directly from the traveler, outside of the Vettury platform. Vettury is not involved in, and assumes no responsibility for, any rent or deposit collection, holding, or disbursement.

If a traveler fails to confirm lease execution within 48 hours, the placement is automatically nullified and your property is immediately returned to the available listing pool. You are under no obligation to hold the property beyond the 48-hour confirmation window.

Placement Status & Listing Visibility

Once both parties have confirmed lease execution, your listing transitions to 'Currently Placed' status for the duration of the lease term. Your listing remains fully visible and searchable throughout the placement — it is not removed from the platform. A 'Currently Placed' banner and a Next Availability date — calculated automatically from the lease end date — are displayed prominently on your listing card so prospective travelers can note your upcoming opening and plan accordingly.

While a placement is active, your listing is not open for new applications. Travelers who visit your listing during an active placement may use the 'Notify Me When Available' button to join your silent interest queue. No messages are sent to you during this period — there is no inbox noise or obligation to respond until the listing re-activates.

Your listing re-activates automatically 14 days before the current lease end date. At that point, travelers who expressed interest are notified and may begin submitting formal connection requests. You are not required to act on any requests until you are ready.

If a placement ends without renewal, your listing returns to fully active status with no action required on your part.

Lease Terms & Renewals

All lease agreements are entered into directly between you and the traveler. Vettury is not a party to any lease and assumes no landlord obligations under it. You remain solely responsible for compliance with all applicable landlord-tenant law.

If a traveler wishes to extend their stay, you will receive a written extension request through the Vettury platform at least 14 days before the lease end date. Extensions must be confirmed in writing by both parties through the platform messaging system.

Verbal agreements to extend are not recognized by Vettury and do not constitute a valid extension. Written platform confirmation is required.

Extensions are treated as a continuation of the existing placement under the same agreed terms. The original security deposit and lease terms carry forward through the extended period without requiring a new lease agreement.

You may not increase rent during an active lease term. Any rent adjustment for a renewal must be agreed upon in writing before the renewal begins.

Smoking & Pet Policies

You must set a smoking policy on your listing before it goes live: Smoking Allowed, Not Allowed, or Outside Only. This policy is binding for the duration of any placement made under that listing.

You may not change your smoking or pet policy after a traveler has formally expressed interest in your listing. Policy changes apply only to future listings or renewed listings.

Traveler messaging is limited to one message until you respond. Once you send your first reply, messaging is unlimited for both parties.

Vettury does not display traveler profile photographs or full legal names. Travelers are identified to you by their platform username only. This is an intentional anti-discrimination design — all travelers in your inbox are fully verified, and connection decisions should be based on their verified status, not their appearance or identity.

If you permit pets, any pet deposit or pet fee must be fully disclosed in your listing before a traveler applies. You may not introduce new pet fees after a lease agreement has been reached.

Pet deposits and pet fees are transacted directly between you and the traveler and are not part of the rent or security deposit set out in the lease agreement. Vettury assumes no responsibility for pet fee disputes.

If a traveler violates your smoking or pet policy, document the violation thoroughly with dated photographs and written records, and report it through the platform. Verified violations are logged in the traveler's account history and may affect their future placement eligibility.

Verified Owner Badge

The Verified Owner badge is displayed on your listing once you have completed all three required verification steps: identity confirmation (Stripe Identity), criminal background and sex offender registry screening (cleared via Yardstik, Inc.), and property ownership verification (deed match or entity authorization approved).

The badge signals to travelers that Vettury has independently confirmed that you are who you say you are, that you have passed a criminal background check, and that you are the legal owner or authorized agent of the property you are listing.

If any component of your verification is revoked or expires, your Verified Owner badge is removed and your listing is suspended pending re-verification. Active placements are not automatically terminated — Vettury will notify both parties and conduct an expedited review.

You are responsible for keeping your verification current. If your background check results are appealed and reversed, or if property ownership changes, you must notify Vettury at admin@securedstays.com immediately.

Owner Obligations Regarding Traveler Screening Reports

Vettury operates a marketplace in which Travelers obtain their own Portable Tenant Screening Report directly from Portable Tenant and share it voluntarily with property owners through the Vettury messaging thread. Vettury does not order, obtain, receive, or review any consumer report on any Traveler.

As an Owner on Vettury, you agree to the following obligations:

You receive a Traveler's Portable Tenant Screening Report by way of a secure authenticated link shared by the Traveler through the Vettury messaging thread. You access and review the Portable Tenant Screening Report independently on Portable Tenant's platform.

You hold all adverse action obligations arising from any housing decision you make based on the contents of a Traveler's Portable Tenant Screening Report. Portable Tenant provides adverse action notice templates to owners to assist you in fulfilling this obligation. Contact Portable Tenant for guidance on completing adverse action notices.

You shall not independently obtain, order, or request any consumer report, background check, credit report, or screening report on any Traveler through any channel other than the Portable Tenant Screening Report shared by the Traveler through the Vettury platform.

You shall not use the contents of a Traveler's Portable Tenant Screening Report to discriminate against any Traveler on the basis of any characteristic protected under the Fair Housing Act or applicable state law.

You shall not require a Traveler to share a Portable Tenant Screening Report as a condition of initial contact. Travelers share their Portable Tenant Screening Report voluntarily as part of the placement process, after a connection has been initiated.

Failure to properly handle adverse action obligations arising from your review of a Traveler's Portable Tenant Screening Report is a violation of this Policy and may result in account suspension.

Dispute Resolution

If a dispute arises between you and a traveler during a placement, the following process applies.

Step 1 — Direct Resolution (48 hours): You and the traveler have 48 hours to resolve the dispute directly through the Vettury platform messaging system. Keeping communications on-platform creates a documented record available to both parties.

Step 2 — Vettury Review (5 business days): If unresolved after 48 hours, either party may submit a formal dispute ticket. Vettury will review all available platform records — messages, lease execution confirmation, verification documents, and listing details — and provide a written summary of findings within 5 business days.

Step 3 — Referral: Vettury does not hold, control, or disburse any funds exchanged between Traveler and Owner, and cannot place a hold on funds already paid directly between the parties. If a dispute involving rent or deposit funds remains unresolved after Vettury' review, the parties are responsible for pursuing resolution directly, including through small claims court or other legal proceedings in the state where the property is located.

IMPORTANT: Vettury is not a court, arbitrator, mediator, or legal representative. Our dispute summary is informational only, is not legally binding, and does not constitute legal advice. Vettury assumes no liability for any outcome or action taken in response to our review. For legal disputes, consult a licensed attorney in the state where your property is located.

Security Deposit Returns

You, not Vettury, hold the traveler's security deposit and are solely responsible for returning it, minus any documented and itemized deductions, within the timeframe required by the law of the state where the property is located. In Florida, the correct statutory sequence under § 83.49 is: if you intend to make a damage or unpaid rent claim, you must send written notice by certified mail to the traveler within thirty (30) calendar days of move-out; if no claim notice is sent within thirty (30) calendar days, the deposit must be returned within fifteen (15) calendar days of that 30-day period expiring. Vettury is not a party to your lease and does not perform any deposit notice, hold, or release function on your behalf — you are solely responsible for complying with § 83.49 (or the equivalent law of the state where the property is located) directly with the traveler.

All deductions must be documented with receipts, invoices, or photographs taken after the traveler vacates. You may not deduct for normal wear and tear.

Failure to return the deposit within the legally required timeframe, without documented cause, is a violation of this policy and applicable law. In Florida, failure to comply may require you to return the full deposit plus damages. Substantiated complaints may result in removal from the platform.

Vettury maintains lease execution confirmation records and platform communications that may serve as documentation in deposit disputes, but is not a party to, and has no visibility into, the actual payment or return of deposit funds between you and the traveler.

Property Condition Responsibility

You are solely responsible for ensuring your property meets all applicable habitability standards under Florida law (or the law of the state where the property is located) for the full duration of any lease.

Vettury reviews submitted listing photographs but does not physically inspect properties. Vettury' review of your photos does not constitute certification, endorsement, or warranty of your property's condition.

A Habitability Concern Report submitted by the traveler on or shortly after the scheduled move-in date flags the placement for review. Qualifying conditions include: non-functional utilities (electricity, water, heat or air conditioning), inaccessibility (missing keys or non-functioning locks), material misrepresentation of the property relative to the listing, or an active safety hazard such as verified mold, pest infestation, or structural damage. Minor cleanliness issues, aesthetic differences, or subjective preferences do not qualify. Vettury will contact both parties within 24 hours of a filed report. You are required to respond within 48 hours and take reasonable steps to remediate any verified issue as required by applicable landlord-tenant law.

Vettury assumes no liability for any property condition, habitability defect, injury, or loss arising from the physical condition of any listed property. You indemnify Vettury against any claim arising from your property's condition.

Reporting Misconduct

If you experience conduct that you believe violates platform policy — including traveler misrepresentation, harassment, lease violations, off-platform circumvention, or any other form of misconduct — use the Report button available on every active placement page and traveler profile.

Tapping Report opens a direct submission to the Vettury compliance board, where all reports are individually logged, reviewed, and resolved. You will receive a confirmation when your report is received and a follow-up notification when action has been taken.

Reports may also be submitted by email at admin@securedstays.com. The Report function is available to all users at all times, is separate from the standard dispute resolution process, and may be submitted anonymously if preferred.

All reports are treated confidentially. Submitting a report in bad faith or for retaliatory purposes is itself a violation of platform policy.

Platform Conduct & Liability

You agree to use the Vettury platform in good faith and in compliance with all applicable federal, state, and local laws, including the Fair Housing Act, landlord-tenant law, and consumer protection law.

The following are grounds for immediate account termination: misrepresentation of property details; discriminatory conduct toward any traveler; unauthorized entry into an occupied property; harassment of travelers or Vettury staff; failure to confirm lease execution within the required window; any fraudulent activity; and failure to fulfill adverse action obligations arising from your review of a Traveler's Portable Tenant Screening Report.

Vettury is a technology platform — not a landlord, property manager, real estate broker, or housing authority. Vettury is not a party to your lease agreements and assumes no obligations under them. You remain solely responsible for compliance with all landlord-tenant laws applicable to your property.

Vettury does not display traveler photographs or full legal names. You may not request this information as a condition of accepting or rejecting a connection. All travelers who can message you are fully verified members. Connection decisions must be based on verified credentials, availability, and lease terms — not on any personal characteristic of the traveler.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SECUREDSTAYS' TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE TOTAL AMOUNT YOU HAVE PAID TO SECUREDSTAYS IN THE 12 MONTHS PRECEDING THE CLAIM.

Vettury reserves the right to suspend or terminate any owner account at its discretion for policy violations. Properties associated with terminated accounts will be immediately removed from the listing pool.

Platform Removal and Account Termination

Vettury reserves the right to suspend, delist, or permanently remove any property listing or owner account from the Platform at any time, without prior notice, for any reason including but not limited to: failure to maintain verification standards; reports of misconduct or dishonesty; patterns of unresponsiveness to placement requests; conduct inconsistent with the integrity of the Platform; violation of any term of this Policy or the Terms of Service; or any business reason at the Company's sole discretion. Removal of a listing or account does not entitle the owner to any compensation or refund except where required by applicable law. All obligations accrued prior to removal or termination shall survive.

IMPORTANT — ACCOUNT DELETION IS PERMANENT: When you submit a request to delete your Vettury owner account, your login credentials are immediately and irreversibly scrambled and every active session is terminated. This action cannot be undone by you, by Vettury support, or by any other means — there is no grace period, recovery option, or 'undo' once a deletion request completes. If you are not certain you want to permanently lose access to your account, do not submit a deletion request. Your underlying account data is retained for 5 years following deletion as required for legal, regulatory, and dispute-resolution purposes, after which it is permanently purged — but the account itself becomes immediately and permanently inaccessible to you the moment your deletion request completes, regardless of the retention window.

Platform Verification Disclaimer: Vettury works to verify all listing information submitted by property owners, including identity, criminal background, and property ownership. However, Vettury cannot guarantee the absolute accuracy of host-provided content, including listing descriptions, photographs, amenity disclosures, or other owner-supplied information. If you encounter any concern with a listing or placement, contact us immediately at admin@securedstays.com.