Effective upon account creation. By creating a SecuredStays owner account, you acknowledge that you have read, understood, and agreed to every term in this policy. This document governs your use of the SecuredStays platform, your property listings, and all placements made through it.
All property owners must complete full identity verification before any listing goes live. Verification includes government-issued ID confirmation, property ownership verification via county property records, and sanctions/OFAC screening.
You must be the legal property owner or an authorized property manager with documented authority to lease the property. Listing a property you do not own or are not authorized to manage is grounds for immediate account termination and may be reported to appropriate authorities.
SecuredStays verifies ownership through automated property data APIs and manual review. You may be asked to provide additional documentation such as a deed, property tax record, or management authorization letter.
IMPORTANT — DOCUMENT RETENTION POLICY: SECUREDSTAYS DOES NOT STORE, RETAIN, OR ARCHIVE ANY PERSONAL DOCUMENTS, GOVERNMENT-ISSUED IDENTIFICATION, UPLOADED FILES, OR SENSITIVE RECORDS SUBMITTED DURING THE VERIFICATION PROCESS. All identity and ownership verification is performed exclusively through our third-party verification provider. SecuredStays receives only a pass or fail verification status notification confirming that identity and ownership have been confirmed. The only information retained in your account record is the minimum necessary to maintain a platform log: your full legal name, date of birth, and address. No document images, ID scans, deed copies, or uploaded files of any kind are stored on SecuredStays servers at any time.
Your identity and ownership verification must remain current. SecuredStays reserves the right to re-verify ownership at any time. Failure to pass re-verification may result in listing suspension.
All property information submitted must be accurate, current, and complete. Misrepresentation of amenities, property condition, location, or any other listing detail is grounds for immediate removal from the platform.
A minimum of 6 photographs are required before any listing is approved. Required photos include: exterior front, front door or entry, each bedroom, living room, kitchen, and laundry area if washer/dryer is listed as an amenity.
All photos are reviewed by SecuredStays before your listing goes live. Low-quality, misleading, or insufficient photos will result in listing rejection.
You must specify your property's smoking policy (Smoking Allowed, Not Allowed, or Outside Only) and your pet policy. These fields are required and cannot be left blank.
If you permit pets, any pet fees or pet deposits must be clearly disclosed in your listing before a traveler applies. You may not introduce pet fees after a lease agreement has been reached.
Your listing must accurately reflect the current availability date, minimum stay requirement, and monthly rent. You may not change the listed rent after a verified traveler has expressed formal interest.
Escrow is mandatory on every SecuredStays placement. You agree that all security deposits and first month's rent will be transacted exclusively through the SecuredStays-approved third-party escrow provider.
The 48-hour escrow funding clock begins automatically once both you and the traveler have independently confirmed lease execution by each pressing the 'Confirm Lease Signed' button within the platform. Both confirmations are required — the clock does not start on one confirmation alone. This ensures neither party can trigger the funding window without the other's acknowledgment.
You will receive a platform notification when the clock starts, a warning notification at the 24-hour mark if escrow remains unfunded, and an immediate notification if the 48-hour window expires without confirmed funding. Upon expiration, the placement nullifies automatically and your listing is restored to active status — no action is required on your part. If escrow is confirmed funded within the window, you will receive a 'Placement Activated' notification and your listing will transition to 'Currently Placed' status with the Next Availability date automatically calculated and displayed.
The escrow service fee is paid by the traveler — not by you. You have no out-of-pocket escrow costs. You receive the first month's rent and security deposit directly from the escrow provider upon the traveler's confirmed move-in.
All monthly rent payments after the first month are collected by you directly from the traveler, outside of the SecuredStays platform. This is how the platform is designed — SecuredStays is not involved in, and assumes no responsibility for, ongoing rent collection.
You may not request, accept, or solicit the initial security deposit or first month's rent from a traveler outside of the SecuredStays escrow process — including via Zelle, Venmo, cash, personal check, wire transfer, or any other payment method. Doing so is grounds for immediate account termination and may constitute fraud.
If a traveler fails to fund escrow within 48 hours of confirmed lease execution, the placement is automatically nullified and your property is immediately returned to the available listing pool. You are under no obligation to hold the property beyond the 48-hour funding window.
Once escrow is confirmed funded, your listing transitions to 'Currently Placed' status for the duration of the lease term. Your listing remains fully visible and searchable throughout the placement — it is not removed from the platform. A 'Currently Placed' banner and a Next Availability date — calculated automatically from the lease end date — are displayed prominently on your listing card and centered on your primary listing photo, so prospective travelers can note your upcoming opening and plan accordingly.
While a placement is active, your listing is not open for new applications. Travelers who visit your listing during an active placement may use the 'Notify Me When Available' button to join your silent interest queue. No messages are sent to you during this period — there is no inbox noise or obligation to respond until the listing re-activates.
Beginning 14 days prior to the lease end date, your listing automatically returns to full active status and new housing requests are reopened. You will receive one consolidated notification listing all travelers who expressed interest during the placement period, and those travelers will be notified simultaneously that your listing is open for formal requests. This gives you a warm pipeline of interested, verified travelers before your current placement even ends.
You will also receive a platform notification 14 days before the lease end date confirming that your listing has re-entered active status, giving you adequate time to coordinate move-out, complete any cleaning or repairs, and prepare the property for its next placement.
SecuredStays operates in full compliance with the Fair Housing Act (42 U.S.C. § 3601 et seq.) and all applicable state and local fair housing laws. You may not discriminate against any traveler on the basis of race, color, national origin, religion, sex, familial status, disability, or any other class protected by federal, state, or local law.
Rejection of a verified traveler must be based on objective, documented criteria only — such as the traveler's desired move-in date not matching your availability or minimum stay requirements not being met. Discriminatory rejections are grounds for immediate account termination and may be reported to HUD or applicable state fair housing agencies.
SecuredStays presents travelers to you only as 'Verified' or 'Verified — Enhanced Assurance Required.' You will not receive credit scores, background check details, criminal records, eviction history, or any other personal screening information. This data is confidential and protected by federal law.
You may not ask travelers for information about their race, national origin, religion, familial status, disability, or any other protected characteristic — at any point before, during, or after placement.
Consistent, objective, and documented criteria must be applied equally to all verified travelers. SecuredStays reserves the right to audit rejection patterns and remove owners who demonstrate discriminatory practices.
You are required to respond to verified traveler inquiries within 48 hours of receipt. Response time is tracked automatically by the platform.
Listings that consistently fall outside this response window will be progressively deprioritized in search results. Property owners who accumulate 4 or more response violations within any rolling 12-month period will have their listing permanently delisted from the platform. Reinstatement after delisting requires a written request to admin@securedstays.com and is subject to review at SecuredStays' sole discretion.
This policy exists to protect the experience of verified travelers and to uphold the high standards SecuredStays requires of all users.
If you are unavailable for an extended period, you must update your listing availability or temporarily pause your listing. Inactive listings that fail to respond to inquiries for 7 or more consecutive days may be automatically suspended.
Once you have agreed to a lease with a verified traveler and escrow is funded, you may not cancel the placement without documented cause. Unjustified cancellations after escrow funding may result in platform penalties.
You must honor all agreed lease terms for the full duration of the signed lease. You may not increase rent, change lease terms, or introduce new fees mid-assignment.
If a traveler requests a lease extension, you have 48 hours to respond in writing through the SecuredStays platform. You are not obligated to grant an extension, but you must communicate your decision in writing within that window.
All extension agreements must be documented in writing through the SecuredStays messaging system. Verbal agreements are not recognized.
Extensions are treated as a continuation of the existing placement under the same agreed terms. No new escrow transaction is required for an extension — the original security deposit and lease terms carry forward through the extended period.
You must provide the tenant with at least 24 hours written notice before entering the property for any non-emergency reason. This is required by Florida law and the landlord-tenant laws of most other states, and is a condition of listing on SecuredStays.
Unauthorized entry into the property during the lease term is a violation of tenant rights and is grounds for removal from the platform.
You may not install surveillance equipment inside the living areas of the property. Exterior security cameras must be disclosed in the listing before a traveler applies.
The tenant's right to quiet enjoyment of the property is protected by law and by this policy. Harassment, intimidation, or interference with a tenant's peaceful use of the property is grounds for immediate account termination.
If a dispute arises with a traveler during their tenancy, the following process applies.
Step 1 — Direct Resolution (48 hours): Both parties have 48 hours to resolve the dispute through the SecuredStays platform messaging system. Keeping communications on-platform creates a documented record for both parties.
Step 2 — SecuredStays Review (5 business days): If unresolved, either party may submit a formal dispute ticket. SecuredStays will review all available platform records and provide a written summary of findings within 5 business days.
Step 3 — Escrow Hold: If the dispute involves funds currently held in escrow, SecuredStays may request that the escrow provider hold disbursement pending resolution or a legal order. SecuredStays has no authority to direct the escrow provider and is not a party to escrow agreements.
IMPORTANT: SecuredStays is not a court, arbitrator, mediator, or legal representative. Our dispute summary is informational only, is not legally binding, and does not constitute legal advice. SecuredStays assumes no liability for any outcome or action taken in response to our review. For legal disputes, consult a licensed attorney.
You are required to return the traveler's security deposit, minus any documented and itemized deductions, within the timeframe required by the law of the state where the property is located. In Florida: 15 days if no deductions are claimed; 30 days if deductions are claimed with written notice.
All deductions must be documented with receipts, invoices, or photographs taken after the tenant vacates. You may not deduct for normal wear and tear.
Failure to return the deposit within the legally required timeframe, without documented cause, is a violation of this policy and applicable law. In Florida, failure to comply may require you to return the full deposit plus damages. Substantiated complaints may result in removal from the platform.
SecuredStays maintains escrow confirmation records and platform communications that may serve as documentation in deposit disputes.
You are solely responsible for ensuring your property meets all applicable habitability standards under Florida law (or the law of the state where the property is located) for the full duration of any lease.
SecuredStays reviews submitted listing photographs but does not physically inspect properties. SecuredStays' review of your photos does not constitute certification, endorsement, or warranty of your property's condition.
If a traveler reports a habitability issue, you are required to respond within 48 hours and take reasonable steps to remediate the issue as required by applicable landlord-tenant law.
SecuredStays assumes no liability for any property condition, habitability defect, injury, or loss arising from the physical condition of any listed property. You indemnify SecuredStays against any claim arising from your property's condition.
If you experience conduct that you believe violates platform policy — including traveler misrepresentation, harassment, lease violations, escrow circumvention, or any other form of misconduct — use the Report button available on every active placement page and traveler profile.
Tapping Report opens a direct submission to the SecuredStays compliance board, where all reports are individually logged, reviewed, and resolved. You will receive a confirmation when your report is received and a follow-up notification when action has been taken.
Reports may also be submitted by email at admin@securedstays.com. The Report function is available to all users at all times, is separate from the standard dispute resolution process, and may be submitted anonymously if preferred.
All reports are treated confidentially. Submitting a report in bad faith or for retaliatory purposes is itself a violation of platform policy.
You agree to use the SecuredStays platform in good faith and in compliance with all applicable federal, state, and local laws, including the Fair Housing Act, landlord-tenant law, and consumer protection law.
The following are grounds for immediate account termination: misrepresentation of property details; requesting or accepting payment outside of the approved escrow process; discriminatory conduct toward any traveler; unauthorized entry into an occupied property; harassment of travelers or SecuredStays staff; failure to confirm lease execution within the required window; and any fraudulent activity.
SecuredStays is a technology platform — not a landlord, property manager, real estate broker, or housing authority. SecuredStays is not a party to your lease agreements and assumes no obligations under them. You remain solely responsible for compliance with all landlord-tenant laws applicable to your property.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SECUREDSTAYS' TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE TOTAL AMOUNT YOU HAVE PAID TO SECUREDSTAYS IN THE 12 MONTHS PRECEDING THE CLAIM.
SecuredStays reserves the right to suspend or terminate any owner account at its discretion for policy violations. Properties associated with terminated accounts will be immediately removed from the listing pool.
By creating a SecuredStays owner account, you confirm that you have read and agreed to this Property Owner Policy in full. This agreement is recorded at the time of account creation and is binding for the duration of your membership and any active listings or placements.
© 2026 SecuredStays LLC. A Grimaxca Enterprises LLC company. · admin@securedstays.com