Effective upon account creation. By creating a SecuredStays account as a travel professional, you acknowledge that you have read, understood, and agreed to every term in this policy. This document governs your use of the SecuredStays platform and all placements made through it.
All travel professionals must complete full verification before accessing property listings or submitting housing requests. Verification includes identity confirmation, background screening, credit check, eviction history review, and direct assignment verification with your agency recruiter.
Your membership fee ($149/year Basic or $349/year Priority Access at founding rates) is non-refundable once your verification process has been initiated.
Verification results are communicated only as 'Meets Criteria' or 'Does Not Meet Criteria.' SecuredStays is not a consumer reporting agency and does not share detailed screening results — including credit scores, background check details, or eviction records — with property owners under any circumstances.
You are responsible for ensuring all information submitted during verification is accurate and current. Submitting false or misleading information is grounds for immediate account termination without refund.
Assignment verification requires that we contact your agency recruiter directly. You must provide accurate recruiter name and agency information. Inability to verify your assignment may delay or prevent listing access.
Escrow is mandatory on every SecuredStays placement — no exceptions. You cannot move in to any property without first funding the required escrow account through the SecuredStays-approved third-party escrow provider.
Once you and the property owner have both independently confirmed lease execution by each pressing the 'Confirm Lease Signed' button within the platform, the 48-hour escrow funding clock begins automatically. Both confirmations are required — the clock does not start on one confirmation alone.
You will receive a platform notification when the clock starts and a reminder notification at the 24-hour mark if escrow remains unfunded. The clock is not paused or stopped by self-reporting — only confirmed funding as received directly from the escrow provider will stop the timer.
Upon confirmed funding you will receive a 'Placement Activated' notification and your account will enter active placement status. If the 48-hour window expires without confirmed funding, the placement is automatically nullified with no manual intervention required, the owner is notified, and the property is immediately returned to the available pool.
Your escrow payment consists of three components: (1) first month's rent, (2) security deposit as agreed in the lease, and (3) a non-refundable escrow service fee of approximately $100–$150 charged directly by the escrow provider.
Example: If your monthly rent is $1,500 and your security deposit is $1,500, your total escrow payment due within 48 hours of lease confirmation is approximately $3,100–$3,150.
The escrow service fee ($100–$150) is non-refundable once the escrow transaction is opened, regardless of whether the placement proceeds to move-in.
Because your first month's rent is held in escrow and released to the owner upon your confirmed move-in, your next monthly rent payment is not due until 30 days after your move-in date.
All monthly rent payments after the first month are made directly between you and the property owner, outside of the SecuredStays platform. This is by design — SecuredStays is never involved in ongoing rent collection, and paying your owner directly is expected and required.
SecuredStays does not collect, hold, transmit, or control any escrow funds or rent payments at any time. All escrow funds are held exclusively by the approved third-party escrow provider.
If a property owner asks you to pay the initial security deposit or first month's rent directly to them outside of escrow — by Zelle, Venmo, cash, check, or any other method — use the Report button on the platform or contact admin@securedstays.com immediately. This is a serious policy violation and potential fraud.
If your credit score falls below 620, or you have limited credit history, bankruptcy history, high credit utilization, student loan default history, assignment income gaps, or recent credit inquiries, you may qualify for the Enhanced Assurance Path.
The Enhanced Assurance Path requires an increased escrow of two months' rent plus the security deposit, in addition to the standard escrow service fee.
An Enhanced Assurance coordination fee of $99 is charged by SecuredStays per placement and is non-refundable once the process has been initiated for that placement. This fee applies each time Enhanced Assurance is required for a new housing placement — it is not a one-time lifetime charge. If your credit profile improves and you qualify for standard verification on a future placement, the Enhanced Assurance fee will not apply.
Your credit details are never shared with property owners under any circumstances. You are presented to owners only as 'Verified' or 'Verified — Enhanced Assurance Required.' Nothing more.
Being directed to the Enhanced Assurance Path is not a rejection. It is an alternative qualification route designed to ensure fair housing access regardless of credit history.
Once escrow is confirmed funded, your account enters active placement status for the duration of your lease term. During an active placement, you may not submit new housing requests. You may browse all listings freely and use the 'Notify Me When Available' button on any currently placed listing to join that property's silent interest queue — this does not message the owner and does not constitute a housing request.
Beginning 14 days prior to your lease end date, your placement lock is automatically lifted and you may submit new housing requests for your next assignment. At that same time, any owners whose listings you expressed interest in will be notified of your upcoming availability, and you will be notified that those listings are open for formal requests.
This 14-day window is designed to give you ample time to secure your next placement without a gap between assignments, and to allow the property owner time to prepare for move-out and coordinate their next placement.
The property listing remains fully visible and searchable throughout your active placement. A 'Currently Placed' banner and Next Availability date — calculated automatically from your lease end date — are displayed on the listing so that other travelers can note the upcoming opening and plan ahead.
If you choose not to extend and do not pursue a new placement, you are required to vacate the property by the lease end date as originally agreed.
All lease agreements are entered into directly between you and the property owner. SecuredStays is not a party to your lease and assumes no landlord or tenant obligations under any lease agreement.
If you wish to extend your stay beyond the original lease end date, you must provide written notice to the property owner no later than 14 days before your lease expires. Extensions must be agreed to in writing by both parties through the SecuredStays platform messaging system.
Verbal agreements to extend are not recognized by SecuredStays and do not constitute a valid extension. Written confirmation through the platform is required.
Extensions are treated as a continuation of the existing placement under the same agreed terms. No new escrow transaction is required for an extension — the original security deposit and lease terms carry forward through the extended period.
If no extension agreement is reached, you are required to vacate the property by the lease end date as originally agreed.
Each property listing specifies the owner's smoking policy: Smoking Allowed, Not Allowed, or Outside Only. You are required to abide by the smoking policy of the property you occupy.
Violation of a property's no-smoking policy is a material breach of your lease and may result in forfeiture of your security deposit.
SecuredStays does not inspect properties, but will record reported violations in your account history. Verified violations may affect your platform standing and future placement eligibility.
If you smoke and require a smoking-friendly property, use the search filters to identify properties that permit smoking. Do not misrepresent your smoking habits during the application process.
Not all properties permit pets. Each listing clearly states the pet policy. You must filter listings accordingly and only apply to properties that match your situation.
If a property permits pets, the owner may charge an additional pet fee or pet deposit agreed upon directly between you and the owner. This is entirely separate from the SecuredStays escrow amount.
Pet fees and pet deposits are paid directly to the property owner and are not held in escrow through SecuredStays. SecuredStays assumes no responsibility for pet fee disputes.
Bringing a pet into a no-pet property is a material breach of your lease and may result in immediate lease termination, forfeiture of your security deposit, and removal from the SecuredStays platform.
If a dispute arises between you and a property owner during your tenancy, the following process applies.
Step 1 — Direct Resolution (48 hours): You and the property owner have 48 hours to resolve the dispute directly through the SecuredStays platform messaging system. Keeping communications on-platform creates a documented record.
Step 2 — SecuredStays Review (5 business days): If unresolved after 48 hours, either party may submit a formal dispute ticket. SecuredStays will review all available platform records — messages, escrow confirmation, verification documents, and listing details — and provide a written summary of findings within 5 business days.
Step 3 — Escrow Hold: If the dispute involves funds currently held in escrow, SecuredStays may request that the escrow provider hold disbursement pending resolution or a legal order. SecuredStays has no authority to direct the escrow provider and is not a party to escrow agreements.
IMPORTANT: SecuredStays is not a court, arbitrator, mediator, or legal representative. Our dispute summary is informational only, is not legally binding, and does not constitute legal advice. SecuredStays assumes no liability for any outcome or action taken in response to our review. For legal disputes, consult a licensed attorney in the state where the property is located.
Your security deposit is governed entirely by your signed lease and the laws of the state where the property is located. SecuredStays is not responsible for the return of your security deposit.
Property owners are required to return your deposit, minus any documented and itemized deductions, within the timeframe required by state law. In Florida: 15 days if no deductions are claimed; 30 days if deductions are claimed with written notice.
You are strongly encouraged to document the property's condition with dated photographs and video immediately upon move-in and again at move-out. This is your primary protection in any deposit dispute.
SecuredStays maintains escrow confirmation records and platform communications that may serve as supporting documentation in a deposit dispute. Request these records at admin@securedstays.com.
SecuredStays cannot compel a deposit return. If an owner fails to comply with state deposit law, that remedy must be pursued through applicable state law or a licensed attorney.
SecuredStays uses a third-party background screening provider (TransUnion SmartMove) to conduct credit, background, and eviction screening as part of the verification process. SecuredStays is not a consumer reporting agency under the Fair Credit Reporting Act (FCRA).
If your verification is unsuccessful and screening information contributed to that outcome, SecuredStays will provide you with a written adverse action notice containing: (1) notice that screening information was a contributing factor, (2) the name, address, and contact information of the screening provider, and (3) your right to obtain a free copy of your screening report and to dispute inaccurate information directly with the provider.
You have the right to dispute inaccurate or incomplete information directly with TransUnion SmartMove. SecuredStays cannot modify, override, or correct screening results on your behalf.
No credit score, criminal record detail, eviction record, or any other personal screening information is ever shared with property owners at any time.
If you believe your access was denied based on inaccurate screening information, contact admin@securedstays.com with the subject line 'FCRA Dispute — [Your Name].' We will provide the required adverse action documentation within 3 business days.
SecuredStays verifies property ownership and reviews submitted photographs, but does not physically inspect, certify, or warrant the condition of any listed property. Ownership verification is not a representation that the property is habitable, safe, or accurately described.
You are strongly encouraged to inspect any property before move-in and to document its condition with dated photographs and video immediately upon arrival.
SecuredStays assumes no responsibility for property defects, habitability issues, mold, pest infestations, utility failures, structural damage, or any other physical condition of any listed property.
SecuredStays is a technology platform — not a landlord, property manager, real estate broker, or housing authority. SecuredStays is not a party to your lease and assumes no obligation under it.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SECUREDSTAYS' TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM YOUR USE OF THE PLATFORM OR ANY PLACEMENT SHALL NOT EXCEED THE TOTAL AMOUNT YOU HAVE PAID TO SECUREDSTAYS IN THE 12 MONTHS PRECEDING THE CLAIM.
SecuredStays protects your personal and verification data. Your screening results, credit information, and personal details are never shared with property owners beyond what is necessary for matching.
Property owners are informed only that you 'Meet Criteria' or 'Do Not Meet Criteria.' No financial details, credit scores, criminal history, or other personal information is ever shared.
Your contact information is released to a property owner only after both parties have been mutually verified and have confirmed interest through the platform.
SecuredStays maintains your verification records for the duration of your membership plus 3 years, in compliance with FCRA record-keeping requirements.
You have the right to request a copy of the personal data SecuredStays holds about you. Contact admin@securedstays.com with the subject line 'Data Request — [Your Name].'
If you experience conduct that you believe violates platform policy — including fraudulent listings, escrow circumvention, harassment, misrepresentation of a property, or any other form of misconduct — use the Report button available on every listing, profile, and active placement page.
Tapping Report opens a direct submission to the SecuredStays compliance board, where all reports are individually logged, reviewed, and resolved. You will receive a confirmation when your report is received and a follow-up notification when action has been taken.
Reports may also be submitted by email at admin@securedstays.com. The Report function is available to all users at all times, is separate from the standard dispute resolution process, and may be submitted anonymously if preferred.
All reports are treated confidentially. Submitting a report in bad faith or for retaliatory purposes is itself a violation of platform policy.
You agree to use the SecuredStays platform in good faith and in compliance with all applicable federal, state, and local laws.
The following are grounds for immediate account termination without refund: submission of false or fraudulent verification information; attempting to pay the initial security deposit or first month's rent directly to a property owner outside of the SecuredStays-approved escrow process; harassment of property owners or SecuredStays staff; misrepresentation of your assignment or employment status; and violation of any lease term that results in a verified, documented complaint by the property owner.
Paying your monthly rent directly to your property owner after move-in is completely normal, expected, and required — this is how SecuredStays is designed and is never a violation of platform policy.
Communicating directly with your property owner by phone, text, or email after placement is also completely normal and expected. SecuredStays platform messaging is required only for pre-placement communications and formal dispute submissions.
SecuredStays reserves the right to suspend or terminate any account at its discretion for policy violations. Terminated accounts are not eligible for membership refunds.
By creating a SecuredStays account as a travel professional, you confirm that you have read and agreed to this Traveler Policy in full. This agreement is recorded at the time of account creation and is binding for the duration of your membership.
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